Summary of Qualifications

Detail-oriented team player with a strong work ethic, exceptional written and verbal communication skills, and a proven ability to work well under pressure to meet deadlines and goals. Proficient in Microsoft Office Suite, Wordpress, Photoshop, and dental practice management software.


Work Experience


Freelance Writer & Editor                1995-Present

Freelance writer with experience in business, magazine, and fiction writing. Author of numerous articles in local publications and short stories & poetry featured in online publications.


Copywriter: Website content, blog post and SEO specialist and creator of a wide range of business materials, including brochures, newsletters, advertising, marketing materials, and business correspondence.


Editing: Experienced in copyediting, content editing, and proofreading.



Shadyside Smiles                               January 2011 –April 2014                   Pittsburgh, PA

Office Manager

Responsible for administrative support of busy private general dental practice.


Tasks included:

Greeting/check-in of patients

Collection of co-pays and payments

Answering multi-line phone calls

Checking messages and emails

Creation and processing of dental claims

Scheduling patients

Maximizing production

Treatment planning--emailing treatment plan estimates to patients in a timely manner

Accounts receivable

Maintaining paperless patient charts (scanning treatment reports, x-rays, etc.)

Practice marketing and social media

Updating and maintaining website




Hermanowski Wholesale                  August 2005 – December 2010          Pittsburgh, PA

Vice President/Manager

Responsible for overseeing operation of retail/wholesale variety store.


Tasks included:


Employee Scheduling

Phones/Customer Service

Receipt, preparation and delivery of customer orders

Accounts receivable/payable

Editing, proofreading and design of advertising materials

Social media, website management, copywriting and marketing



Susquehanna International Group/Heights Capital Management          

                                                            January 2000 –July 2005                     San Francisco, CA       

Office Manager

Responsible for overseeing operation of mid-sized investment company.


Tasks included:

writing and proofreading of website content

purchasing of office supplies and equipment

database management

scheduling meetings

management of confidential private placement and personnel files

answering phones

accounts payable

expense reports

supervision of administrative staff

hiring of temporary employees

travel arrangements

event planning

office HR liaison


Volunteer activities:


Reading is Fundamental!  Pittsburgh                                  2014-Present

Everybody Wins!  Reading Mentor


Planned Parenthood of Western Pennsylvania                 2008-2012

Cocktails for a Cause committee member and fundraiser




University of Pittsburgh, Pittsburgh, PA                               1990-1992


City College of San Francisco, San Francisco, CA                 2003-2004